Charlotte joined Royal Papworth Hospital NHS Foundation Trust as associate non-executive director in January 2024.
She brings more than a decade of experience working in senior leadership roles in health services research and health policy. This includes five years as a senior research associate in the School of Clinical Medicine at the University of Cambridge and six years in senior roles at the Nuffield Trust, a politically independent health policy think tank.
She has experience as a public governor for a community mental health trust, Cambridgeshire and Peterborough NHS Foundation Trust, and is a member of the British Medical Association patient liaison group.
Charlotte has been published in the BMJ as a lead author of medical research, as an invited policy expert, and as a patient on her experience of end-of-life caring.
She completed her PhD in New Zealand in 2007 before taking a post-doctoral position in behavioural science at the University of Cambridge.
Since 2010, much of her professional work has focused on improving patients' experiences of health and social care through academic research and policy influence, often working strategically and in partnership with others.
Her academic work has been published across a range of internationally leading journals in clinical medicine, behavioural science, and public health – receiving both national and international awards including the Royal College of General Practitioners Health Services and Public Health Paper of the Year (2016) for work on the primary care experiences of unpaid carers.
Charlotte is a highly experienced communicator with a 25-year track record of delivering lectures to a range of national and international audiences, including experience of both teaching and academic supervision of medical students.
