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Accessibility statement for Royal Papworth Hospital website
This website is run by Royal Papworth Hospital NHS Foundation Trust. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader 

We’ve also made the website text as simple as possible to understand. AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website are not fully accessible:

  • most older PDF documents are not fully accessible to screen reader software
  • not all videos have captions
  • not all images have alternative text
  • some of our online forms are difficult to navigate using just a keyboard

Feedback and contact information 
If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille please contact us: 

We’ll consider your request and get back to you in two working days.

Reporting accessibility problems with this website
We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact: papworth.communications@nhs.net

Enforcement procedure
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).

Technical information about this website’s accessibility
The website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non-accessible content: 

  • Some images do not have a text alternative, so people using a screen reader cannot access the information. This fails WCAG 2.1 success criterion 1.1.1 (non-text content). We plan to add text alternatives for all images by September 2020. When we publish new content we’ll make sure our use of images meets accessibility standards.
  • Not all of our videos have captions. From September 2020, all videos we publish will have captions.
  • We publish our patient information leaflets in PDF format on our website. These are not essential to providing our services. From September 2020, any new PDFs or Word documents we publish will meet accessibility standards.Content that’s not within the scope of the accessibility regulations

Disproportionate burden

We have assessed the cost of making all of the PDFs published on our website since September 2020 accessible and believe that this would be a disproportionate burden within the meaning of the accessibility regulations. However, we will make sure that any new PDFs or Word documents we publish will meet accessibility standards.

Preparation of this accessibility statement
This statement was prepared on 22 September 2020. It was last reviewed on 22 September 2020. This website was last tested on 10 September 2020. The test was carried out by Royal Papworth Hospital NHS Foundation Trust. We sampled a range of pages on our website, including the top 10 most-visited pages on our website. 

However, we recognise that we would benefit from some external expertise to carry out a detailed accessibility statement and have appointed a website agency to carry out a full accessibility review. We will share the findings here when they are available.